FAQ  

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Who is Kaiwaka?


Kaiwaka Clothing is a NZ owned and operated company who specialise in providing Farm Wear. Clothing is produced in New Zealand for New Zealanders from the highest quality materials. Their 100% quality check ensures you are ready to to embrace the elements. Their clothing comes with a lifetime repair warranty.




What if I order the wrong size?


Mistakes happen! Just contact Kaiwaka here and touch base with one of their team. Use the code provided in the order confirmation as a reference when communicating.




I have bought a contract already, can I get my money back?


Yes, only if it is a Federated Farmers contract! Only if it was purchased after the 10th of June, 2020. Fill out the form outlined in Step 3 and our team will reimburse you the cost of the contract. Easy.




Do I have to be a Federated Farmers Member?


Yes!! This amazing offer is exclusively available for Federated Farmer Members. You can become a member to get this deal and still save! Click here to join




What if I receive the contract but the employment falls through?


Things happen, but please be aware you will be charged the cost of the contract and the service fee. If you have not completed the contract and it is in a state that can be returned (see our conditions here) call 0800 FARMING and enquire about a return or an exchange.




Can I still get this deal if I am employing fixed term?


Yes you can.




Can I get this for more than one worker?


Yes, you can! Provided they are eligible (a NZ resident, impacted by Covid-19 etc.). You will need to complete the application process for each employee.




How do I know how many packs are available?


We have a counter on our shop and on our website fedfarm.org.nz.




Who should I call if my order is delayed?


If 14 days has been and gone - contact Kaiwaka here. Please ensure you have your reference number available to assist us in tracking the Kit (you can find this in the order confirmation).




What if I have a problem with my order?


Contact Kaiwaka here. Please ensure that you have your reference number provided in the order confirmation.




What if I purchase my Federated Farmers Contract on the PaySauce platform?


No issues. You still need to show us proof of purchase and proof of the completed contract as outlined in step 3 (this can be done through a screenshot). Please be aware you will be charged a service fee for the digital version.




Can someone complete half or all of this process for me?


No. Our system needs to be easily reviewed. You must use the same employer/employee details in both the contract purchase stage AND the form (order) stage. This cannot be your farm advisor or accountant. Details must also match the information attached to your Federated Farmers membership. Don't worry, you can update these details on your member portal if for example your partner is not listed but was the one that purchased the contract, or will be the direct employer. Note: You can have up to 3 contacts on a full membership and 2 on a small farm membership.